As millions of Filipinos go online, taking their lifestyle to the next level with digital services fit for daily needs, more and more government agencies in the Philippines shift on how they embrace their mission. This includes better public service delivery, basing decisions and policies on data and evidence, to ensuring accountability and transparency. 

Agencies like the Land Transportation Office (LTO) and the Philippine National Police (PNP) recently launched new digital platforms, upgrading how they do some of their functions.

Early this year alone, LTO introduced the “Isumbong Mo Kay Chief” QR code, an online feedback form. Just by scanning the QR code using mobile phones, the public would be redirected to a survey form where they can air their complaints or suggestions to the agency. This initiative has been expanded in all LTO district and regional offices across the Philippines. 

According to LTO chief Arturo Tugade, this would allow the agency to immediately act on complaints and find ways to resolve issues. 

To beef up the fight against law offenders, the PNP, meanwhile, invested in an electronic booking system that gathers profiles of criminals. Equipped with the new system, the PNP said collection and cross-matching of fingerprints would “be faster and more efficient.“

“For many years, the PNP had been manually collecting information of arrested persons, but because of this initiative to deliver efficient and timely investigation service, the Directorate for Investigation and Detective Management (DIDM) created this system that will fully digitalize the booking process of arrested persons,” then PNP chief Gen. Rodolfo Azurin, Jr. said. 

Aside from the newly launched platform, the PNP also introduced the National Police Clearance System, the e-subpoena, the e-warrant, and the e-rogue.

Current efforts of agency leaders mirror World Bank’s sentiment on the digital government, believing that “a well-suited digital infrastructure can improve the functions of governments at various scales – national, regional and local.”

Other local government agencies can find a partner in Monstarlab Philippines’ Attaché Docs, with a group of experts guiding them in tapping automation and productivity tools. 

Attaché Docs previously partnered with some government agencies in the country, such as the Department of Justice where the company provided a reliable case management system to help improve monitoring of cases. 

The DOJ’s partnership with Attaché Docs paved the way for the launch of the country’s first-ever electronic Inmate Management Information System, which the former dubbed a “game-changer.”

Your organization can do this, too. Schedule a meeting with Attaché Docs now and discover how its tools can future-proof your operations.