How can document management system improve travel sector?
After the COVID-19 pandemic crippled the travel sector, the industry is well on its way to a strong rebound as governments around the world have eased or completely scrapped restrictions. With the so-called revenge travel not waning, how can industry players handle the influx of passengers?
According to the International Air Transport Association (IATA), the global airline industry has been facing problems in identifying passenger documents for validation and compliance requirements.
“With the increase in passenger volume, a higher number of travel documents need to be processed within a short amount of time. Some unavoidable processes require check-in agents to manually verify these travel documents, which is extremely time-consuming,” IATA said.
The group said countries have a set of different travel documents, requirements, and security features before other citizens can enter their areas.
These variety of information “adds complexity to the manual verification process by the check-in agents, making them prone to errors,” the IATA said.
“Furthermore, part of the current manual check-in process is not scalable enough to handle the year-on-year increase in passenger volume. As air travel continues to grow and suppresses the pre-COVID levels, relying solely on manual travel document verification becomes increasingly inefficient and impractical,” it added.
The IATA said document management systems can lift some burden from the sector.
A document management system is used to create, store, organize, and track electronic files and images. Compared to the traditional way of collecting and sorting out information using paper, which can be misplaced, is time-consuming, and prone to damage, this software system eliminates those risks.
With massive information being collected from passengers availing land, sea, and air trips, companies have to invest in a quality management system that can effortlessly manage the data without causing any unnecessary delays in operations.
“Streamlining data extraction for both check-in agents and traveling passengers reduces manual effort and minimizes human error. Additionally, embracing travel document verification systems that can integrate with a large database and employ secure authentication methods will enhance the authenticity and validity of this travel document verification process,” the IATA said.
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Photo Credit: Johnpsolis at English Wikipedia, Public domain, via Wikimedia Commons